Refunds

You can return your items within 5 days of receipt of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it and not used. It must also be in the original packaging with tags still on.
You will need to provide a receipt or proof of purchase to complete your return.

Refunds

Once we receive your return and inspect it, we will notify you of the status of your refund.
If your refund is approved, we will initiate a refund to your original method of payment.
Please note that it can take 10 business days for the refund to appear in your account

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping returns

If you have any questions about our return and refund policy, please contact us by info@bilanfragrancestore.co.za.